We have partnered with a new shipping service to offer our customers faster and more reliable shipping options at a lower cost! Orders will now be processed and shipped the next business day (Monday - Friday). You will receive a confirmation email once your order has been shipped including a tracking number and link to follow your package. 

DISCREET SHIPPING

Our shipping labels are always discreet and confidential. Your order will arrive in a plain brown box with a standard shipping label and the return address will read "TT" instead of "TransTape." 

CANCELLATIONS AND ADDRESS CHANGES

You can edit or cancel your order through your confirmation email up to 4 hours after the order has been placed. If you choose to edit your order, the previous order will be canceled and a new order will replace it. Please note that an additional charge may show before the previous charge is refunded.
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SHIPPING INSURANCE: SHIPTECTION

We have now partnered with Shiptection, a shipping insurance company, to provide protection for lost, stolen, or damaged packages.

What is Shiptection?

Shiptection is a shipping insurance service that covers against packages that are lost, damaged, or stolen in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Shiptection to offer added assurance that you’re supported, no matter what. Shipping insurance can be added during checkout.

How do I file a claim?

Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.

What are the filing time frames?

Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment
Damaged Shipments: Can Be Filed Immediately

What documents do I need to submit?

1. Online Claim Form
2. Proof of Value (Sales/Purchase Invoice)
3. Recipient Statement of Non-Receipt or Damage
4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.

How long will it take to review my claim?

Most claims are resolved within 24 hours of submission.

Does shipping insurance work internationally?

Yes, shipping insurance works internationally excluding the following countries: Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe and Venezuela

Need to file a claim? File here.

Please note that if you choose to opt-out of Shiptection during checkout, TransTape is not responsible for any packages that are stolen or lost in transit. 

PLEASE REFER TO YOUR TRACKING # FOR QUESTIONS REGARDING THE LOCATION OF YOUR PACKAGE 

Delivery times and delays are the responsibility of the shipping carrier. Once your package leaves our facility, it is no longer in our control and is now in the care of the shipping service. Any concerns regarding the whereabouts of a shipped package should be directed to the carrier of the package.

Any issues with missing or unfulfilled items may be directed to our Live Chat Representatives.

ORDER STATUS QUESTIONS:

WHAT IF MY PACKAGE SAYS DELIVERED BUT IT'S NOT THERE?

Please allow a few business days for packages to arrive. Sometimes the shipping carrier marks a package as delivered before it has actually been delivered. Please note that your package has often been left with a neighbor or placed aside by a family member or roommate. Please contact the carrier if you have further questions regarding this.

Please submit a claim through Shiptection if you still haven’t received your package after a few business days. 

PACKAGE RETURNED TO US

Packages may be returned to us for multiple reasons. When a package is returned to us an email will be sent to you letting you know that the order value was refunded. Unfortunately, if the package was returned to us due to an address or delivery issue, the original shipping costs will not be refunded. You will need to contact the carrier for claim information.

INTERNATIONAL SHIPPING

We are working with a new International shipping service! If you need help with orders or have questions about shipping costs to your area, please reach out to help@passportshipping.com. You can also reach them via live chat at https://passportshipping.com/

Customs and import duties are now applied at checkout. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. TransTape is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Please note that we are not responsible for packages that are held up in customs, and it's the customer's responsibility to contact the delivery service if there are any problems with delivery. 

What countries do you ship to?

We now offer international shipping to a variety of countries through our partnership with Passport Shipping. To see if TransTape is available at your address, create an order on the website, and before you are directed to purchase you can see all available shipping options and prices for your specific location. 

Can you ship to my PO Box?

We ship all international orders Delivered Duty Paid (DDP). DDP packages are delivered through private carriers and typically do not have access to post office boxes (PO Boxes).

How long will it take to receive my international order?

Shipping times vary depending on the destination. International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

How much will it cost to ship my international order?

Shipping rates vary depending on the destination and shipping method selected. During the checkout process, you will be provided with shipping rates, which will include any applicable duties and taxes to be paid at checkout.

Will I be responsible for customs fees or taxes on my international order?

Yes, customers are responsible for any applicable customs fees or taxes. To create the best delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping-related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com with your tracking number.

 
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

TransTape is provided as is without any guarantees or warranty.
By using this product, you understand and are aware of the risks that are possible.
In association with the product, TransTape makes no warranties of any kind, either express or implied, including but not limited to the warranties of merchant ability, fitness for a particular purpose, of title, or of non infringement of third party rights. Use of the product by a user is at the user's risk.

NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT ABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TransTape, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.