SHIPPING & DISCLAIMER


All of our packaging is discreet and confidential. Your order will arrive in either a plain shipping box or a plastic shipping bag with a basic, standard shipping label. 
We strive to process orders as soon as possible, but we do allow 7-10 (up to 14) business days for processing prior to shipping and handling. Orders are shipped Monday-Friday by 3pm EST, and Saturday by 12pm EST using the United
States Postal Service. All orders placed Saturday through Sunday will be processed the following week and shipped as soon as possible.
You will receive a confirmation email once your order has been processed. A tracking number and link to follow your package will be attached to your email.

PLEASE REFER TO YOUR TRACKING # FOR QUESTIONS REGARDING LOCATION OF YOUR PACKAGE

Delivery times and delays are the responsibility of the USPS. Once your package leaves our facility, it is no longer in our control and is now in the care of the United States Postal Service. Any concerns regarding the whereabouts of a shipped package should be directed towards your local USPS at 1*800*275*8777. You may also submit a missing mail search request via USPS at this link, here. Any issues with missing or unfulfilled items may be directed to our Live Chat Representatives.

WHAT IF MY PACKAGE SAYS DELIVERED BUT IT'S NOT THERE?

Please allow a few business days for packages to arrive. Sometimes USPS marks a package as delivered before it has actually been delivered. Please note that often your package has simply been left with a neighbor or been placed aside by a family member or roommate. Please see the USPS FAQ found here if you have further questions regarding this. If you still haven’t received your package after a few business days, please submit a missing mail search request via USPS link here. In order to receive a replacement package, you must submit a missing mail search request via USPS. Most of the time the package is somewhere nearby and can be found and delivered to you. However, if USPS deems that the package is lost, we will be happy to send out a replacement package. Please send us the package loss confirmation from USPS with the case number included. We will then send out a replacement package or issue a refund.

PACKAGE RETURNED TO US

Packages may be returned to us for multiple reasons. When a package is returned to us an email will be sent to you requesting additional information to resolve such issues. Please respond to the email ASAP to have your package resent.

INTERNATIONAL SHIPPING

​Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. TransTape is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Please note that we are not responsible for packages that are held up in customs. It is the responsibility of the customer to make sure that the items purchased are legal in your country. TransTape uses the United States Postal Service (USPS) to ship packages. However, once the package reaches customs in the destination country, the host  postal service will then deliver the package to the recipient. If there are any problems with delivery, please contact your local postal service, gapsupport@stamps.com, or call 1-855-860-7867.

RETURN POLICY

If you are unhappy with your item, please let us know! We want all of our customers to be 100% satisfied with our products. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your delivery, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original unopened packaging. 

To complete your refund or exchange, we require a receipt or proof of purchase. Please contact our help desk on our website, Transtape.life, to initiate refund requests.

Refunds: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item, you do not need to respond to this email. We will then notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. 

Exchanges: Exchanges will only be provided for rolls of equal amount, otherwise the difference must be paid. Please reach out to the help desk for exchanges.

You will be provided a pre-paid label for returns; however original shipping costs will not be refunded. There are certain situations where only partial refunds are granted.

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and 

Any item that is returned more than 30 days after delivery. 

If you received defective or damaged items, or if items are missing from your order, please reach out to the help desk with your order number for further assistance.

If you haven’t received a refund within 30 days, check first with your bank or contact your credit card company, it may take some time before your refund is posted. There is often some processing time before a refund is posted. If you still have not recovered your refund, please reach back out to our help desk.

Cancelations: Orders are processed daily; you have 24 hours to cancel your order after purchase by reaching out to the help desk. If your order has already been shipped, you must wait for your order to arrive before returning it for your refund.

Additional questions or concerns may be directed to the help desk at Transtape.life

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

TransTape is provided as is without any guarantees or warranty.

By using this product, you understand and are aware of the risks that are possible.

In association with the product, TransTape makes no warranties of any kind, either express or implied, including but not limited to the warranties of merchant ability, fitness for a particular purpose, of title, or of non infringement of third party rights. Use of the product by a user is at the user's risk.

NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT ABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TransTape, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.