We have partnered with a new shipping service to offer our customers faster and more reliable shipping options at a lower cost! Orders will now be processed and shipped the next business day (Monday - Friday). You will receive a confirmation email once your order has been shipped including a  tracking number and link to follow your package. 

DISCREET SHIPPING

Our packaging is discreet and confidential. Your order will arrive in a plain brown box with a basic, standard shipping label and the return address will read "TT" instead of "TransTape." 

CANCELLATIONS AND ADDRESS CHANGES

You can edit or cancel your order through your confirmation email up to 4 hours after the order has been placed. If you choose to edit or cancel your order, the previous order will be canceled and a new order will replace it. This will allow you to edit all things pertaining to your order. Please note that an additional charge may show before the previous charge is refunded.

ROUTE PROTECT 

We have now partnered with Route,  a shipping insurance company, to provide protection for lost, stolen, or damaged packages.

What is Route? 

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Please note that if you choose to opt-out of Route Protection during checkout, TransTape is not responsible for any packages that are stolen or lost in transit. 


PLEASE REFER TO YOUR TRACKING # FOR QUESTIONS REGARDING THE LOCATION OF YOUR PACKAGE 

Delivery times and delays are the responsibility of the shipping carrier. Once your package leaves our facility, it is no longer in our control and is now in the care of the shipping service. Any concerns regarding the whereabouts of a shipped package should be directed to the carrier of the package.

Any issues with missing or unfulfilled items may be directed to our Live Chat Representatives.

WHAT IF MY PACKAGE SAYS DELIVERED BUT IT'S NOT THERE?

Please allow a few business days for packages to arrive. Sometimes the shipping carrier marks a package as delivered before it has actually been delivered. Please note that your package has often been left with a neighbor or placed aside by a family member or roommate. Please contact the carrier if you have further questions regarding this.

Please submit a claim through Route here if you still haven’t received your package after a few business days. 

PACKAGE RETURNED TO US

Packages may be returned to us for multiple reasons. When a package is returned to us an email will be sent to you letting you know that the order value was refunded. Unfortunately, since the package was returned to us due to an address or carrier issue, the original shipping costs will not be refunded. You will need to contact the carrier for claim information.

*Please note that we quarantine packages for 14 days after they are returned to our facility for the safety of our team.*

INTERNATIONAL SHIPPING

Customs and import duties are now applied at checkout. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. TransTape is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Please note that we are not responsible for packages that are held up in customs, and it's the customer's responsibility to contact the delivery service if there are any problems with delivery. 
 
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

TransTape is provided as is without any guarantees or warranty.
By using this product, you understand and are aware of the risks that are possible.
In association with the product, TransTape makes no warranties of any kind, either express or implied, including but not limited to the warranties of merchant ability, fitness for a particular purpose, of title, or of non infringement of third party rights. Use of the product by a user is at the user's risk.


NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT ABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TransTape, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.