All of our packaging is discreet and confidential. Your order will arrive in a plain shipping box with a basic, standard shipping label and the return address will read "TT" instead of "TransTape." 

We have now partnered with a new shipping service to offer our customers faster and more reliable shipping options at a lower cost! Orders will now be processed and shipped within 2-3 business days (Monday - Friday). You will receive a confirmation email once your order has been shipped including a  tracking number and link to follow your package.

CANCELLATIONS AND ADDRESS CHANGES

We hold orders for 24 hours before packing and shipping them to give you time to update your address or cancel your order. However, after 24 hours have passed since you placed your order we will no longer be able to make any changes. 

PLEASE REFER TO YOUR TRACKING # FOR QUESTIONS REGARDING THE LOCATION OF YOUR PACKAGE

Delivery times and delays are the responsibility of the shipping carrier. Once your package leaves our facility, it is no longer in our control and is now in the care of the shipping service. Any concerns regarding the whereabouts of a shipped package should be directed to the carrier of the package.

USPS: You can submit a missing mail search request via USPS at this link, here

UPS: The UPS claim information is listed here.

DHL: You can find information on what you should do when your DHL shipment is damaged or lost here

Any issues with missing or unfulfilled items may be directed to our Live Chat Representatives.


WHAT IF MY PACKAGE SAYS DELIVERED BUT IT'S NOT THERE?

Please allow a few business days for packages to arrive. Sometimes the shipping carrier marks a package as delivered before it has actually been delivered. Please note that often your package has simply been left with a neighbor or been placed aside by a family member or roommate. Please contact the carrier if you have further questions regarding this.

If you still haven’t received your package after a few business days, please submit a missing mail search request via the carrier of the package. In order to receive a replacement package, you must submit a missing mail search request. Most of the time the package is somewhere nearby and can be found and delivered to you. However, if the carrier deems that the package is lost, we will be happy to send out a replacement package. Please send us the package loss confirmation with the case number included. We will then send out a replacement package or issue a refund.

PACKAGE RETURNED TO US

Packages may be returned to us for multiple reasons. When a package is returned to us an email will be sent to you requesting additional information to resolve such issues. Please respond to the email ASAP to have your package resent.

*Please note that we quarantine packages for 14 days after they are returned to our facility for the safety of our team.*

If the package is returned to us due to an error when entering your address, you will be responsible for paying the new shipping costs to resend the package to you. If you don’t want to pay the new shipping costs we will be happy to refund the order for you, however the original shipping costs will not be refunded.

INTERNATIONAL SHIPPING

​Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. TransTape is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Please note that we are not responsible for packages that are held up in customs, and it's the customer's responsibility to contact the delivery service if there are any problems with delivery. 
 
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
TransTape is provided as is without any guarantees or warranty.
By using this product, you understand and are aware of the risks that are possible.
In association with the product, TransTape makes no warranties of any kind, either express or implied, including but not limited to the warranties of merchant ability, fitness for a particular purpose, of title, or of non infringement of third party rights. Use of the product by a user is at the user's risk.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT ABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TransTape, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.