Returns and Exchanges Policy
If you are unhappy with your item, please let us know! We want all of our customers to be 100% satisfied with our products. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your delivery, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original unopened packaging.
To complete your refund or exchange, we require a receipt or proof of purchase. Please contact our help desk on our website, Transtape.life, to initiate refund requests.
Refunds: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item, you do not need to respond to this email. We will then notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.
Exchanges: Exchanges will only be provided for rolls of equal amount, otherwise the difference must be paid. Please reach out to the help desk for exchanges.
You will be required to pay for the new shipping label for returns; additionally original shipping costs will not be refunded. There are certain situations where only partial refunds are granted.
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 30 days after delivery.
If you received defective or damaged items, or if items are missing from your order, please reach out to the help desk with your order number for further assistance.
If you haven’t received a refund within 30 days, check first with your bank or contact your credit card company, it may take some time before your refund is posted. There is often some processing time before a refund is posted. If you still have not recovered your refund, please reach back out to our help desk.
Cancelations: Orders are processed daily; you have 24 hours to cancel your order after purchase by reaching out to the help desk. If your order has already been shipped, you must wait for your order to arrive before returning it for your refund.
Additional questions or concerns may be directed to the help desk at Transtape.life