PRIVACY POLICY

Last Updated: September 23, 2026

TranzTape, LLC, doing business as TransTape® (“TransTape,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you:

• visit or use TransTape.Life;

• purchase TransTape products;

• create or use a customer account;

• purchase from us through a third-party marketplace such as Etsy;

• contact our customer service or educational support teams;

• communicate with us through email, chat, telephone, social media, or other channels;

• subscribe to email or SMS marketing;

• participate in promotions, surveys, reviews, or other programs; or

• otherwise interact with TransTape.

For purposes of the European Union General Data Protection Regulation (“GDPR”), UK data protection law, and other applicable privacy laws, TranzTape, LLC generally acts as the data controller for the personal information described in this Privacy Policy.

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1. WHO WE ARE

TranzTape, LLC / TransTape®
317 Town Hill Rd
Appleton, Maine 04862
United States

Privacy and data-protection inquiries:
helpdesk@transtape.life

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2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with TransTape.

Contact Information

We may collect information such as:

• name;

• email address;

• telephone number;

• billing address;

• shipping address; and

• other contact information you choose to provide.

Order and Transaction Information

We may collect information relating to purchases and transactions, including:

• products purchased;

• quantities and product selections;

• order history;

• order numbers;

• billing and shipping information;

• shipping and tracking information;

• returns;

• exchanges;

• refunds;

• discounts;

• transaction status; and

• related customer-service records.

Payment transactions are generally processed on our behalf by Shopify, payment processors, financial institutions, or marketplace providers.

TransTape does not ordinarily receive or store your complete payment-card number.

Customer Account Information

If you create or use a customer account, we may process information such as:

• account identifiers;

• contact information;

• order history;

• saved addresses;

• preferences; and

• other information associated with your account.

Customer Support and Communications

When you contact TransTape, we may collect the information you provide through:

• email;

• live chat;

• contact forms;

• telephone;

• social media;

• marketplace messaging;

• customer reviews;

• educational support;

• video or virtual support; or

• other communication channels.

We may retain communications when reasonably necessary to respond to you, provide customer service, maintain records, resolve disputes, improve our services, or satisfy legal obligations.

Sensitive or Special-Category Information

Because of the nature of TransTape products, individuals may sometimes voluntarily disclose information relating to:

• health or medical circumstances;

• skin conditions or sensitivities;

• body-related concerns;

• gender identity;

• sexual orientation; or

• other information that may receive heightened protection under applicable privacy laws.

TransTape does not require customers to disclose sensitive personal information simply to purchase our ordinary products.

Where a customer voluntarily provides sensitive or special-category personal information while requesting support, we process that information only when permitted by applicable law and only to the extent reasonably necessary for the applicable purpose.

Where applicable law requires explicit consent or another specific legal basis for processing special-category information, we will rely on an appropriate lawful basis before processing that information.

Customers should avoid providing sensitive personal information when it is not necessary for us to assist them.

Marketing Information

If you subscribe to email, SMS, or other marketing communications, we may process information including:

• name;

• email address;

• telephone number;

• marketing preferences;

• consent records;

• subscription status;

• unsubscribe or opt-out information; and

• interactions with marketing communications.

Device, Browser, and Website Usage Information

When you use our website, we and our authorized technology providers may receive information such as:

• IP address;

• browser type;

• device type;

• operating system;

• pages viewed;

• links clicked;

• referring pages or websites;

• date and time of visits;

• approximate geographic information;

• shopping-cart activity;

• website interactions;

• advertising interactions;

• cookie identifiers;

• pixel identifiers; and

• other device or online activity information.

The collection of non-essential website information is subject to our cookie and consent practices described below.

Marketplace Information

If you purchase TransTape products through Etsy or another third-party marketplace, that marketplace may provide TransTape with information necessary to:

• complete your transaction;

• fulfill your order;

• ship products;

• communicate with you regarding your purchase;

• provide customer service;

• process returns or refunds;

• prevent fraud;

• comply with legal requirements; and

• resolve disputes.

Third-party marketplaces also process information independently under their own privacy policies and terms.

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3. HOW AND WHY WE USE PERSONAL INFORMATION

We process personal information only when we have an appropriate purpose and, where applicable, a lawful basis for doing so.

Processing and Fulfilling Orders

We use personal information to:

• process purchases;

• confirm orders;

• arrange fulfillment;

• ship products;

• provide tracking information;

• communicate regarding an order;

• process returns;

• process exchanges;

• process refunds; and

• otherwise provide products or services requested by customers.

For individuals subject to the GDPR or UK GDPR, the legal basis is generally that processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Customer Service and Product Support

We use personal information to:

• respond to questions;

• provide product support;

• troubleshoot problems;

• address complaints;

• resolve order issues; and

• communicate with customers regarding requested assistance.

Depending on the circumstances, the legal basis may be performance of a contract, compliance with a legal obligation, consent, or our legitimate interest in providing effective customer service and operating our business.

Tax, Accounting, Customs, and Legal Compliance

We may use or retain information as necessary to comply with:

• tax laws;

• VAT requirements;

• customs requirements;

• accounting obligations;

• consumer-protection laws;

• product-safety requirements;

• regulatory requirements;

• lawful governmental requests; and

• other applicable laws.

Where the GDPR or UK GDPR applies, the legal basis is generally compliance with a legal obligation.

Fraud Prevention and Security

We may process information to:

• authenticate transactions;

• detect fraudulent activity;

• investigate suspicious transactions;

• prevent abuse;

• secure our website and systems;

• protect customer accounts;

• enforce our policies; and

• protect TransTape, our customers, and others from unlawful activity.

Where applicable, we rely on our legitimate interests in protecting our customers, systems, and business, subject to applicable legal requirements.

Business Operations and Improvement

We may process information where reasonably necessary to:

• operate our business;

• improve our products and services;

• understand customer needs;

• troubleshoot technical issues;

• improve website performance;

• maintain business records;

• train appropriate personnel;

• analyze business performance; and

• develop or improve customer experiences.

Where applicable, we rely on our legitimate interests in operating and improving our business, provided those interests are not overridden by individuals' rights and freedoms.

Email and SMS Marketing

Where permitted by law, we may send marketing communications regarding:

• TransTape products;

• promotions;

• educational materials;

• events;

• product launches;

• special offers; and

• other TransTape news.

Where consent is required by applicable law, we rely on consent.

You may withdraw marketing consent at any time using the unsubscribe or opt-out mechanism contained in the applicable communication.

Withdrawing consent does not affect the lawfulness of processing performed before consent was withdrawn.

Analytics

We use analytics technologies to understand how visitors interact with our website, evaluate website performance, improve services, and understand marketing effectiveness.

For visitors located in regions where prior consent is required for non-essential analytics technologies, including applicable EEA and UK visitors, analytics pixels and other non-essential analytics technologies subject to consent are activated only after the visitor grants the required permission through our consent-management system.

Advertising and Marketing Measurement

We may use advertising and marketing technologies to:

• measure advertising performance;

• understand advertising attribution;

• measure conversions;

• create or analyze audiences;

• personalize marketing where permitted; and

• improve marketing effectiveness.

For visitors located in regions where prior consent is required, advertising and marketing pixels requiring consent are activated only after the visitor grants the permissions required for those technologies.

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4. SHOPIFY, COOKIES, PIXELS, AND CONSENT

Our online store is hosted on Shopify.

TransTape uses Shopify's native Customer Privacy tools and cookie banner to manage cookie consent and privacy preferences on our Shopify storefront.

How Our Shopify Cookie Banner Works

For visitors located in regions configured to require prior consent for non-essential data collection, including the European Economic Area and United Kingdom, Shopify's native cookie banner is displayed to provide information about cookies and similar technologies and to obtain applicable privacy choices.

In those configured regions, non-essential data collection subject to consent does not begin until the visitor provides the required consent.

Visitors may use the Shopify cookie banner or available cookie-preference controls to make choices regarding non-essential data collection and may later review or change those preferences.

Essential Technologies

Certain cookies and similar technologies are necessary for the operation of our store and services.

These technologies may be used for purposes such as:

• maintaining shopping carts;

• maintaining customer sessions;

• remembering essential settings;

• account authentication;

• checkout functionality;

• payment functionality;

• fraud prevention;

• website security; and

• providing services specifically requested by the visitor.

Strictly necessary technologies may operate without consent where permitted by applicable law.

Analytics, Marketing, and Advertising Technologies

Non-essential technologies may be used for purposes such as:

• analytics;

• website performance measurement;

• advertising;

• marketing measurement;

• attribution;

• personalization; and

• understanding customer interactions.

For visitors in regions configured by TransTape to require consent, including applicable EEA and UK visitors, these non-essential technologies are subject to the consent choices made through our Shopify Customer Privacy system.

Shopify Web Pixels

TransTape uses Shopify's customer-events and pixel framework for applicable marketing and analytics technologies.

Our Shopify web pixels are configured to respect applicable customer privacy permissions.

In regions configured to require prior consent, pixels requiring marketing, analytics, or other applicable permissions do not fire until the visitor has provided the permissions required for those pixels.

If a visitor declines the applicable permission, pixels requiring that permission will not run for that visitor through our configured Shopify consent system.

Changing Cookie Preferences

Visitors may review and change available privacy and cookie preferences using the cookie-preference controls made available through our Shopify storefront.

Changing a preference applies to subsequent processing governed by that preference and does not make prior lawful processing unlawful.

Third-Party Technologies

Some functionality on our website may be provided through applications, integrations, or services supplied by third parties.

TransTape takes steps to configure technologies requiring consent so that they respect applicable consent choices.

Third parties may also process personal information under their own privacy notices when acting as independent controllers.

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5. SHOPIFY'S PROCESSING OF PERSONAL INFORMATION

Because our online store is hosted by Shopify, Shopify processes certain personal information in connection with providing ecommerce, checkout, payment, security, fraud-prevention, analytics, infrastructure, and related services.

Depending on the service and circumstances, Shopify may process information on behalf of TransTape or for purposes described in Shopify's own privacy documentation.

Customers may review Shopify's Consumer Privacy Policy on Shopify's website for more information about how Shopify handles personal information.

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6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to service providers and other recipients when reasonably necessary to operate our business, fulfill customer requests, protect our services, or comply with law.

Ecommerce and Technology Providers

This includes providers that host, operate, secure, maintain, support, or provide functionality for our online business, including Shopify.

Payment Processors and Financial Institutions

We may provide information to payment processors, banks, financial institutions, fraud-prevention services, and payment platforms as necessary to process transactions and prevent fraud.

Fulfillment, Warehouse, Shipping, and Logistics Providers

We may provide information such as customer names, addresses, telephone numbers, email addresses, order details, and shipment information to parties involved in delivering customer orders.

These parties may include:

• warehouses;

• fulfillment providers;

• shipping carriers;

• logistics providers;

• international shipping providers;

• customs brokers;

• import/export providers; and

• other delivery-related service providers.

TransTape uses fulfillment and logistics operations in the United States and Europe, including fulfillment operations in the Netherlands.

Only information reasonably necessary for fulfillment, delivery, customs, customer communication, or related purposes is provided.

Marketplaces

When customers purchase through Etsy or another marketplace, information may be processed by both the marketplace and TransTape according to the parties' respective roles and privacy obligations.

Customer Service and Communications Providers

We may use service providers to help provide:

• customer service;

• live chat;

• email;

• SMS;

• support ticketing;

• communication management; and

• related services.

Marketing, Analytics, and Advertising Providers

Subject to applicable privacy choices and consent requirements, we may use service providers for:

• email marketing;

• SMS marketing;

• analytics;

• advertising;

• attribution;

• conversion measurement; and

• marketing performance.

Professional Advisers

We may disclose information where reasonably necessary to:

• attorneys;

• accountants;

• auditors;

• tax advisers;

• insurance providers;

• consultants; and

• other professional advisers.

Government Agencies and Legal Authorities

We may disclose information where reasonably necessary to:

• comply with applicable law;

• respond to lawful legal process;

• satisfy regulatory obligations;

• respond to valid governmental requests;

• enforce agreements;

• investigate fraud;

• protect legal rights; or

• establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred in connection with:

• a merger;

• acquisition;

• financing;

• restructuring;

• bankruptcy;

• sale of assets;

• corporate reorganization; or

• similar business transaction.

Where required, appropriate privacy safeguards will apply to such a transaction.

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7. INTERNATIONAL DATA TRANSFERS

TransTape is headquartered in the United States and works with service providers, fulfillment providers, ecommerce platforms, and other business partners located in multiple countries.

As a result, personal information may be transferred to or processed in countries outside the country where the information was originally collected.

When personal information protected by the GDPR, UK GDPR, or similar laws is transferred internationally, we use or rely on an appropriate transfer mechanism where required by applicable law.

Depending on the circumstances, this may include:

• a governmental adequacy decision;

• the European Commission's Standard Contractual Clauses;

• applicable UK international data-transfer mechanisms;

• another legally approved contractual safeguard;

• another recognized transfer mechanism; or

• a permitted legal derogation where applicable.

We may also implement supplementary technical, contractual, or organizational safeguards where appropriate.

Individuals may contact us for additional information regarding safeguards applicable to their personal information.

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8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

The appropriate retention period depends on factors including:

• the nature of the information;

• the purposes for which it was collected;

• the duration of our relationship with the customer;

• order and transaction requirements;

• tax and accounting obligations;

• VAT and customs requirements;

• product-safety obligations;

• fraud-prevention needs;

• consumer-protection obligations;

• warranty or customer-service needs;

• dispute-resolution requirements;

• applicable statutes of limitation;

• legal claims; and

• regulatory requirements.

Order and transaction information may therefore be retained after an order has been completed where necessary for legitimate business or legal purposes.

Marketing information may generally be retained until a person withdraws consent, unsubscribes, or otherwise opts out.

We may retain limited suppression information after an unsubscribe or opt-out when necessary to ensure that the individual's preference continues to be honored.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise securely dispose of it in accordance with applicable law.

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9. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy law may provide rights relating to your personal information.

Individuals located in the European Economic Area or United Kingdom may have rights including:

Right to Be Informed

You may have the right to receive information regarding how and why your personal information is processed.

Right of Access

You may request access to personal information we maintain about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information in circumstances where applicable law provides that right.

The right to deletion is not absolute. We may retain information where necessary to:

• complete a transaction;

• comply with law;

• maintain tax or accounting records;

• prevent fraud;

• protect legal rights;

• resolve disputes; or

• establish, exercise, or defend legal claims.

Right to Restriction

You may have the right to request that we restrict certain processing of your personal information.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You may have the right to object to certain processing based on legitimate interests.

You also have the right to object to the processing of personal information for direct-marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing performed lawfully before consent was withdrawn.

Rights Concerning Automated Decisions

Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal effects or similarly significant effects.

Right to Lodge a Complaint

Individuals in the EEA may have the right to lodge a complaint with the applicable data-protection supervisory authority.

Individuals in the United Kingdom may have the right to lodge a complaint with the UK Information Commissioner's Office.

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10. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy request, contact:

helpdesk@transtape.life

Please indicate that your request concerns privacy or personal information.

We may ask for information reasonably necessary to verify your identity and protect personal information from unauthorized access or disclosure.

We will not request more verification information than reasonably necessary.

We will respond within the period required by applicable law.

For requests governed by the GDPR, this is generally within one month after receipt of the request, subject to extensions permitted by law for complex or numerous requests.

Where applicable, Shopify also provides tools that allow TransTape to request customer-data exports or initiate deletion of customer personal information held through Shopify.

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11. MARKETING CHOICES

Email Marketing

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the applicable email.

SMS Marketing

You may opt out of marketing text messages using the opt-out instructions provided with those messages, such as replying STOP where applicable.

Transactional Communications

Even after you opt out of marketing, we may continue to send non-marketing communications reasonably necessary for matters such as:

• order confirmation;

• shipping;

• account security;

• product safety;

• customer service;

• returns;

• refunds;

• legal notices; and

• privacy requests.

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12. SENSITIVE PERSONAL INFORMATION

Because TransTape products relate to the body and personal presentation, customers sometimes voluntarily disclose information that may be considered sensitive under applicable law.

We do not require customers to provide information concerning health, sexual orientation, gender identity, medical history, or other sensitive matters simply to purchase standard TransTape products.

Where an individual voluntarily provides sensitive information while seeking support or communicating with us, we limit our use of that information to appropriate and lawful purposes.

We do not use sensitive personal information supplied during a customer-support interaction for unrelated advertising or marketing purposes unless applicable law permits that use and any required consent has been obtained.

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13. AGE VERIFICATION, CHILDREN, AND TEENS

TransTape's website is intended for individuals who are 18 years of age or older.

When entering our website, visitors are presented with an age-verification prompt and are required to confirm that they are at least 18 years old before proceeding.

By confirming that they are 18 or older and continuing to use the website, a visitor represents that they meet the website's stated age requirement.

TransTape relies on the information provided by visitors through this age-verification process. We do not knowingly permit individuals who identify themselves as under 18 to proceed through the website as ordinary adult users.

We recognize, however, that information about TransTape products may be relevant to teenagers, parents, guardians, caregivers, healthcare professionals, educators, and other adults who are seeking information on behalf of a younger person.

The existence of our 18+ website requirement does not prevent a parent, legal guardian, caregiver, or other authorized adult from purchasing products, contacting TransTape, or requesting information on behalf of a minor where appropriate.

We do not knowingly collect personal information directly from children or minors in circumstances where applicable law requires parental or guardian authorization and that authorization has not been provided.

We also do not knowingly use personal information from minors for behavioral advertising or marketing in circumstances prohibited by applicable law.

Where applicable law requires parental or guardian authorization before a young person may consent to particular processing, TransTape will obtain the required authorization or rely on another lawful basis before processing that information.

If we learn that personal information has been collected directly from a person under the applicable age threshold in a manner that is inconsistent with this Policy or applicable law, we will take reasonable steps to investigate and, where appropriate, delete, restrict, or otherwise address that information.

Parents or legal guardians who believe that TransTape may have collected or processed a minor's personal information improperly may contact us at:

helpdesk@transtape.life

We will review the request and take appropriate action consistent with applicable privacy law.

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14. DATA SECURITY

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against:

• accidental loss;

• unauthorized access;

• unauthorized disclosure;

• misuse;

• alteration;

• destruction; and

• other unauthorized processing.

We also use service providers with security measures appropriate to their roles where reasonably required.

No Internet transmission, storage system, or electronic system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will evaluate and address the incident in accordance with applicable legal requirements, including applicable notification obligations.

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15. AUTOMATED PROCESSING AND FRAUD DETECTION

We and our service providers may use automated tools for purposes including:

• fraud detection;

• transaction screening;

• website security;

• advertising;

• analytics;

• personalization; and

• identifying potentially unauthorized activity.

These tools may analyze transaction, account, device, or behavioral information.

If we engage in solely automated decision-making that produces legal effects or similarly significant effects on an individual in circumstances governed by applicable law, we will provide the information and rights required by that law.

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16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, marketplaces, social-media platforms, applications, payment providers, or services that are not controlled by TransTape.

Those third parties may independently collect and process personal information under their own privacy policies and terms.

TransTape is not responsible for the privacy practices of independent third parties.

We encourage customers to review the applicable privacy notices of third-party services they choose to use.

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17. ETSY AND OTHER MARKETPLACES

TransTape may sell products through Etsy or other third-party marketplaces.

When you make a purchase through a marketplace, both the marketplace and TransTape may process certain personal information relating to the transaction.

TransTape uses information received from marketplaces only for appropriate purposes such as:

• processing and fulfilling orders;

• shipping products;

• providing customer service;

• processing refunds or returns;

• resolving disputes;

• preventing fraud;

• complying with tax, accounting, customs, and legal obligations; and

• protecting our legal rights.

We do not treat the fact that a customer purchased through Etsy or another marketplace as permission to enroll that customer in an independent TransTape marketing list where separate consent is required.

The applicable marketplace's collection and processing of personal information is governed by its own privacy policy.

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18. LEGAL BASES FOR EEA AND UK PROCESSING

Where GDPR or UK GDPR applies, our principal legal bases for processing may include:

Contract

Processing may be necessary to enter into or perform a contract with you, including:

• accepting an order;

• processing payment;

• shipping products;

• providing customer service;

• processing returns; and

• issuing refunds.

Legal Obligation

Processing may be necessary to comply with laws concerning matters such as:

• taxation;

• VAT;

• accounting;

• customs;

• product safety;

• consumer protection; and

• lawful governmental requests.

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

• fraud prevention;

• network and website security;

• customer service;

• operating our business;

• protecting legal rights;

• preventing misuse;

• maintaining business records; and

• improving products and services.

Where we rely on legitimate interests, we consider whether our interests are overridden by the rights and freedoms of affected individuals.

Consent

We rely on consent where required, including for certain:

• marketing communications;

• analytics technologies;

• advertising technologies;

• cookies;

• pixels; and

• processing of sensitive information where explicit consent is legally required.

Consent may be withdrawn at any time.

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19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• our business;

• technology;

• services;

• vendors;

• processing activities;

• privacy practices; or

• applicable law.

When we update this Privacy Policy, we will change the “Last Updated” date displayed at the top.

If a change materially affects how we process personal information, we may provide additional notice or obtain consent where required by applicable law.

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20. CONTACT US

Questions, concerns, complaints, or requests regarding this Privacy Policy or TransTape's processing of personal information may be directed to:

TranzTape, LLC / TransTape®
317 Town Hill Rd
Appleton, Maine 04862
United States

Email: helpdesk@transtape.life
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EU/EEA & UK GDPR Representatives (Article 27)
If you are located in the EU or UK and have questions or concerns regarding your personal data, you may contact our appointed GDPR representative:

EU Representative:
Euverify Ltd (Ireland)
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork
T23 AT2P
Ireland

Email: gdpr@euverify.com

UK Representative:
Euverify Ltd (UK)
3rd Floor
86-90 Paul Street
London
EC2A 4NE
United Kingdom

Email: gdpr@euverify.com

To submit a Data Subject Access Request (DSAR), data deletion request, or any other GDPR-related inquiry, please use our secure portal at:

https://gdpr.euverify.com/verify/12240f3c-b901-4674-8227-2e2d6144669a

This link allows you to verify our appointed representative and submit GDPR requests directly. Requests submitted through this portal are logged and tracked to ensure timely response and compliance.